Free energy advice for council clients

Do you work with clients you think might benefit from energy advice?

Changeworks East Lothian Energy Advice Service offers free and impartial energy advice and support with fuel bill and debt issues. The service is open to East Lothian Council tenants, homeowners and those in private rented accommodation. Advice is available over the phone, online or face-to-face during a home visit. Support can be delivered in a way most appropriate to the client and acts as an early intervention approach to tackle fuel poverty.

Changeworks’ advisers can assist householders to reduce their energy use through low carbon behaviours and tackling high energy costs. Advice is available to ensure householders are getting the full benefit from their existing heating system as well as energy advice tips and tricks meaning households should see a reduction in energy costs

The Changeworks team also provide support with accessing funding where appropriate and help bill payers manage debts and set up payment plans with their energy supplier.

It’s very straightforward to refer someone for support from Changeworks. If you have the person’s consent you can do this on their behalf or they can request a callback themselves at www.changeworks.org.uk/referral

Those who are not online can contact Changeworks by telephone on 0800 870 8800. Their phoneline is open Monday to Friday 9am to 5pm.