Website replacement project: preparing for launch in June 2026

Our website is often the first point of contact residents have with us - whether they’re paying council tax, reporting an issue, booking a service, or simply looking for information. That’s why we’re excited to be preparing for the launch of our new website on Tuesday 16 June 2026.

The new site has been designed around resident needs, creating a modern digital gateway to council services that is clearer, easier to navigate and simpler to use.

Getting ready for ‘go-live’

Thanks to the significant work carried out across services, the majority of website content is now ready for review, testing and refinement ahead of launch.

Selected services are currently testing the new site to check:

• accuracy and consistency of information
• ease of navigation
• common customer journeys

We’ve also involved local library users in testing, helping us gather valuable feedback directly from residents and communities.

This milestone reflects the huge amount of work completed by our Web Editors and Web Team, whose dedication and ongoing support have helped bring the project to this stage. Thank you to everyone involved.

Helping us deliver a smooth launch

If you are aware of anything taking place around the launch date that could be affected by the website change - such as a council meeting, consultation launch or communications campaign -  please let the Web Team know as soon as possible by emailing webteam@eastlothian.gov.uk.

Similarly, if you manage or own a form (including Liberty Create forms) that contains links to council webpages, please contact the Web Team with details of the form and related links. Early visibility will help us put redirects in place and minimise disruption for users.

Sneak peek of the new website

Employees can now get a first look at the new website, with more walkthrough videos of the most popular user journeys to follow.

This preview introduces the new look, structure and user experience residents will soon see.

If you would like to view your service’s pages before launch, please speak to your departmental web editors about arranging a short demo at a team meeting.

What employees can expect

Ahead of launch:

• guidance will be shared on available support and how to raise feedback once the site goes live
• communications will be issued through partner networks and social media to help residents prepare for the change
• the website address will remain the same, with redirects in place to guide users to the correct pages

The new website has already been described as “clean, clear and calming”. While it will look different from the current site, it has been designed to feel intuitive and easy to use.

To help build familiarity and confidence, employees are encouraged to:

• explore the new website, particularly the service areas relevant to their role
• take a quick look after launch if they work in customer-facing roles, helping them confidently support residents and answer questions

Find out more

Our Website Replacement Intranet Site includes:

• project updates
• information on the benefits of the new website
• videos showcasing the new design and functionality

You can also find details of your departmental web editors on the intranet.

For any specific queries, please contact the Web Team directly at webteam@eastlothian.gov.uk.

Together, we’re opening a new digital front door for East Lothian - thank you to everyone who has helped us get here.