Email and voicemail consistency
The following guidance has been created for all corporate staff email signatures and voicemail. Providing a consistent voice to our customers across all our services builds trust and reinforces the customer service standards and strategy that the organisation has in place. Please share widely and ensure that you and your colleagues follow this guidance.
Please use calibri font size 11 in either black or ELC corporate blue (in 'signatures' choose 'more colours' and use the following codes: R-0, G-82, B-147 or hex code #005293)
Email signature
- Name (optional - He/him; She/Her; Their)
- Role
- Team
- Service
- Department
- East Lothian Council
- Comhairle Lodainn an Ear (optional)
- Phone: {Enter}
- Email: {Enter}
- Website: www.eastlothian.gov.uk (or optional link to current service initiative/consultation)
Out of office reply
"I am out of the office until {XX, month}. If you have a query or need support in the meantime, please contact {enter alternative contact details}"
Voicemails
"This is {say name}, {state title} at East Lothian Council. I am currently unavailable. Please state your name and contact details and I will return your call as soon as possible."
or
"This is {say name}, {state title} at East Lothian Council. I am out of the office until {XX, month}. If you have a query or need to speak to someone before then, please contact {provide alternative contact details}. Otherwise, please state your name and contact details and I will return your call as soon as possible."