Thank you! Celebrating staff compliments

Individuals, teams and departments across the council regularly receive compliments from residents, visitors, staff and businesses. Here's a selection:

Local resident: Revenue and Benefits. Yet again East Lothian Council have excelled themselves in customer service. Today I phoned the contact number on the form for your office and spoke to Len who was so helpful and never rushed me as I explained my situation. In addition, another young lady was equally helpful at the Customer service desk, and while ever the consummate professional she treated me with courtesy and reassured me that the form and the copied statements I had given her would find their way to the correct destination. Please pass on my sincere thanks to both of them. They are rare in this fast-paced world we live in and how refreshing to come across compassionate and kind people. Made my day.

Local resident: Waste Services. I recently hired a van to empty out my dad’s house/garage and clear up mine a bit. I found the online booking system for vans really easy to use, and over the course of the weekend made three trips to Kinwegar. The staff that were on duty over the weekend were very helpful, courteous and nothing seemed too much trouble to them. I was there for considerable time periods unloading and throughout these periods, despite the inclement weather, they were out, offering guidance, signposting members of the public to the correct receptacles. Well done!

Local resident: Customer Services. A big thank-you to Vicky Tait who aided Jenny when her stair-lift broke down. Jenny wanted to pass on her thanks as she thinks that Vicky went above and beyond to assist.