East Lothian Council to support BorderCare

Scottish Borders Council (SBC) has recently agreed that the alarm monitoring and remote response function of SB Cares’ BorderCare Alarm service will be delivered in partnership with East Lothian Council.

The change is planned to take place from Spring 2018 and will create a tri-authority centre of excellence encompassing East Lothian, Midlothian and SBC.

East Lothian Council has an established partnership model which has been providing Midlothian Council’s monitoring services successfully since 2009. The council is considered expert in this field with a proven track record of innovation and quality, as well as sharing a similar public service ethos to SBC. 

Under the new partnership arrangement, SB Cares’ BorderCare clients will see an improvement in the quality and resilience of their alarm monitoring service as well as being in a much better position to benefit from telecare innovations.

The proposal will see no change to the technical alarm installation and support service, and SB Cares will remain responsible for the overall BorderCare service to clients in the Scottish Borders.

SB Cares Managing Director, Philip Barr, said: “Midlothian Council has given us excellent feedback on the quality of provision that their clients receive through a similar arrangement with East Lothian Council and we are committed to making sure that Borders residents have access to the same benefits.”