Season of goodwill!

The council's Feedback team  doesn't just process complaints about council services but also receives many compliments about the work we carry out. Over the past six months more than 60 compliments were received and the following are just a few to share.

• A customer contacted us to compliment an engineer who turned up in just over 1 hour for an emergency call out-he complimented him as being “efficient and very pleasant” and that he was “over the moon as the valve was changed and sorted”.

• Customer is very grateful to the workforce that came out to clear drains, “they were very polite and really concerned with what they were doing and they persevered until they fixed the problem”.

• Customer would like to thank us very much for the provision of rails on back door.  She now feels secure that she won't have another fall.

• Customer  would like to thank a joiner who recently attended their property – “he was excellent and so nice-fitted grip handle in shower cubical & handrail.”  Customer over the moon with his service.

• “I would like to say thank you very much to the two contact assistants for arranging for our food caddy to be emptied after it was missed and Biffa for the quick response. We are so very grateful as we faithfully use the food caddy and were worried in case there was any rats and would not put this into the wheelie bin as the food caddy is great. I appreciate all your hard work to everyone who helped.”