Meet Charlann!

Charlann Peggie is a Senior Project Manager with our Transformation Service. With 20 years as an HR consultant in Royal Bank of Scotland, her experience working on large and complex projects continues to shape her work within the transformation service today.

Key to change

Working across multiple teams and departments and with a wide range of internal and external stakeholders, her role is to ensure that projects are well planned and delivered effectively. “The key to any change is our people. Understanding how a change affects people directly and indirectly is one something I understand from years of HR experience and from being personally impacted by major organisational change during my time at RBS.”

Charlann previously led on our Transforming Children’s Services project which prioritised an early intervention and a preventative approach to make a difference in the lives of children and families. She is now member of the placemaking project team, part of our asset review, exploring a new approach for providing face-to-face services while delivering financial savings.

Excellent customer services

While no decisions have been made on building proposals, following Council approval in October, the team is now progressing business cases for six area hubs as well as consideration of potential new models for services in some rural libraries, community centres and village halls involving local communities. It’s an area Charlann says she is “excited to see develop”, pointing to the commitment to excellent customer service that exists across the council.

“I think all the staff here are passionate about making East Lothian better and doing a great job for the residents. That's fantastic. I think that everybody here genuinely does think about the community and how we make it better. That's what I really enjoy about East Lothian Council,” she says.

Away from work Charlann enjoys spending time with her husband and children, crafting and horseriding.