12 months in Customer Services, Contact Centre, Libraries, Museums and Web

Laura Hall, Web Manager recently created a video showing Customer Services, Contact Centre, Libraries, Museums and Web data 2023 to 2024. 

Raymond McGill, Contact Centre Manager said:
"The intention was to gather high-level data on the workload in these areas into a more viewer-friendly style so that all our team could quickly see an overview of their work over the previous year. The video also serves to show the wider council the scope and types of work in these areas. The original inspiration came from the 'your year in review' features on apps like Strava, Spotify and others."

He went on to say: "As is inevitable, the video just shows a flavour of the breadth and depth of our work," adding: "It is also important to note that whilst the video focuses more on quantity, separately and more importantly, we are regularly told by customers that the quality of the work carried out by our excellent colleagues and teams is of a very high standard."