ideas into action

One of your suggestions to the Ideas Bank was to introduce a payment wallet function to facilitate easier online payments for council customers (IB123) 

You Said: Use a ‘payment wallet’ for our online payments. This allows customers to store their card details securely, and to setup recurring payments. This makes the process of paying online more user-friendly, and may encourage more users to make payments this way.

As recurring payments can be set up, it could offer an alternative solution for services that can’t currently offer payment by direct debit.

This tool will assist with achieving the council’s aim of becoming a digital authority which embraces technology to deliver services.

You Did: A bid was submitted to the Digital Strategy Executive Group to approve and partially-fund the purchase of the payment wallet service for the current online payment pages.

The bid has been approved by the group, and we are now in the process of purchasing the payment wallet product.

Your Ideas

Got a brilliant idea for the council? Submit it online or by email to ideas@eastlothian.gov.uk